Shipping & Returns
HOW LONG DOES IT TAKE FOR AN ORDER TO BE READY?
All of the products hand painted are made to order.
Wax melt orders - dispatched within 1-2 weeks
All hand-painted products - dispatched within 2-3 weeks.
If you place an order with products from both sections above the dispatch time will be the 2-3 weeks
If you place a custom order this may take a little longer - You will be advised on this when placing the order.
The turnaround time may be extended closer to Christmas it is
**NOTE** custom orders are closed for December
HOW IS MY ORDER SENT?
All orders are sent via Royal Mail 1st class.
We accept returns. Please contact us within 14 days of delivery and return items back within 21 days of delivery. Items on sale or custom orders can't be returned or exchanged because of the nature of these items unless they arrive damaged or defective. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Upon placing a custom order we ask for a minimum 50% deposit. this deposit is NON-REFUNDABLE. When ordering I will arrange with you collection/shipping for the items